The LASTRAJA.RO platform is operated by [COMPANY NAME], a company registered in Romania, with its registered office at [REGISTERED ADDRESS], entered in the Trade Register under no. [TRADE REGISTER NO.], sole registration code [VAT/CUI NUMBER], hereinafter “LASTRAJA” or “we”. By using the site and by making a booking you confirm that you have read, understood and accepted these terms.
1. What we do, and what we don't
LASTRAJA is an intermediary. We run a platform where our partners (chalet and apartment owners, car and equipment rental firms, ski schools and experience operators around the Straja resort) publish their offers, and where you book them directly.
The service contract is concluded between you and the partner providing the booked service. LASTRAJA does not own or operate the accommodation, vehicles or activities listed, and is not a party to that contract unless the offer page states otherwise.
The partner is responsible for the accuracy of the description, photographs, price and availability it publishes, and for the quality of the service delivered.
2. Your account
You need an account to book. You agree to provide true and complete details and to keep them current.
You are responsible for keeping your password confidential and for any activity carried out through your account. Tell us immediately at [CONTACT EMAIL] if you suspect unauthorised access.
We may suspend or close an account that breaches these terms, supplies false information, or is used fraudulently.
3. Bookings and prices
Prices are shown in Romanian lei (RON) and include VAT unless the offer page says otherwise. Local charges payable on arrival (such as resort tax) are shown separately where they apply.
A booking is firm only once the system confirms it. Until then, displayed availability is indicative and may change.
We may cancel a booking affected by an obvious pricing or availability error. If that happens we will tell you immediately and refund anything you have paid, in full.
4. Payment
[SECTION TO BE COMPLETED ONCE THE PAYMENT PROCESSOR IS CHOSEN.] Payment is made online at the time of booking, through the payment processor [PROCESSOR NAME]. LASTRAJA does not store your card details; they go directly to the processor, which handles them under the PCI-DSS standard.
5. Cancellations, changes and the right of withdrawal
Cancellation and change conditions are set by each partner and shown on the offer page before you complete the booking. Please read them: they differ from one offer to another.
One legal point matters here: under art. 16 (l) of Romanian Government Emergency Ordinance 34/2014, the 14-day right of withdrawal does NOT apply to accommodation, transport, vehicle rental or leisure services contracted for a specific date or period. A Straja booking for fixed dates therefore cannot be withdrawn on that basis. The partner's cancellation policy is what applies.
If a partner cancels a confirmed booking, you are refunded in full.
6. Your responsibilities on the mountain
Ski-area services and outdoor activities carry inherent risk. You agree to follow resort rules, slope signage, staff instructions and applicable safety regulations, and to use equipment suited to the conditions.
Booking does not automatically insure you. We recommend accident and trip-cancellation insurance.
7. Reviews and user content
You can review only your own, completed booking. The platform enforces this technically.
Reviews must describe a real experience. Offensive language, other people's personal data, advertising and false claims are not allowed.
We may remove a review that breaks these rules. We do not remove a review merely for being negative, and we do not accept payment to change or delete reviews.
8. Liability
To the extent permitted by law, LASTRAJA's liability towards you is limited to the commission we received for the booking concerned.
Nothing in these terms limits your mandatory consumer rights under Romanian law, or our liability for damage caused intentionally or through gross negligence.
9. Complaints and dispute resolution
Contact us first at [CONTACT EMAIL]. We reply within [NUMBER] working days and try to resolve the matter directly.
You may also contact the Romanian National Authority for Consumer Protection (ANPC) at anpc.ro. For online disputes you can use the European ODR platform at ec.europa.eu/consumers/odr.
These terms are governed by Romanian law. Disputes that cannot be settled amicably fall to the Romanian courts.
10. Changes to these terms
We may update these terms. The version that applies to your booking is the one in force when you made it. Significant changes are announced on the site before they take effect.